Confidentiality PolicyPolicies image

This confidentiality policy sets out the way in which Gloucestershire SENDIASS operates with respect to the confidentiality of its service users, taking into account current legislation, whilst complying with local government policies and procedures.

Impartiality Policy

Gloucestershire SENDIASS  provides information, advice and support on matters relating to children and young people with special educational needs and disabilities (SEND). The service is offered to parents and carers of children and young people up to the age of 25. To ensure parents, children and young people have confidence in SENDIASS Gloucestershire it is important that staff and volunteers are able to operate impartially.

Complaints Policy

Complaints, constructive criticism, comments and compliments help us to identify what we do well and where we need to make improvements. SENDIASS Gloucestershire is covered by Carers Gloucestershire complaints procedure if you feel unhappy about the service you have received. Your comments will be dealt with in confidence, with fairness and respect